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Frequently Asked Questions


Find quick answers to our commonly asked questions.

Find quick answers to the questions we are most commonly asked.

  • Ben’s® has lots of great recipe meal ideas sure to delight your family and friends. Click here http://bens.fbsocialapp.co/en/recipes to explore our recipes section.

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  • We do not have coupons available upon request.  If you are on Facebook, follow the Ben’s Bakery page to participate in special promotions and offers when they are available or browse our Offers & Coupons page http://bens.fbsocialapp.co/en/offers for current product promotions or coupon offerings.  We also encourage you to look for on-shelf coupons as well as in-store specials and weekly features on our products.

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  • We produce our products in multiple bakeries.  We are always changing and improving our products.  We take allergens very seriously.  We recommend you look at the label every time for the most current ingredient information.

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  • Yes.  Bread can be kept in the freezer for up to two (2) months, provided it is well wrapped, and frozen before the best before date.

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  • We have several bakeries across the Atlantic region that bakes our bread fresh every day.

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  • All our nutritional information can be found directly on our package.  While our websites can contain nutritional and ingredient information, we bake our bread products in multiple bakeries across the Atlantic region.  We are always changing and improving our products and always recommend that you read the label every time you purchase our bread for the most current information.

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  • Gluten refers to proteins which are found in wheat endosperm.  It is responsible for the elasticity of dough, which helps baked goods bind together.
    Healthy Grains Institute - Gluten & Gluten Free

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  • Carbohydrates are compounds made of carbon, hydrogen, and oxygen.  They come in simple forms such as sugars, and in complex forms such as starches and fibre.  The body breaks down most sugars and starches into glucose, a simple sugar that the body can use to feed its cells.

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  • Grains play an important role in a healthy diet.  Eating Well with Canada’s Food Guide recommends grain products as one of the four pillars to maintaining a healthy diet. Ben’s provides a variety of bread products made from wheat and whole grains to meet various dietary requirements.

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  • The mono and di-glycerides used in our products are sourced from plants.  There may be some products that have milk ingredients but many of our products do not have any animal ingredients added.  For more information on specific products, please contact the Consumer Engagement hotline at 1- 877-411-2367.

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  • Bread will stay fresh in its packaging at room temperature for several days.  It is best to keep it in a cool place during hot and humid weather since mould can grow quickly in these conditions.

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  • The wheat and flour we use in our fresh bakery products is sourced from North America.

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  • The best place to store your bread is on the counter until the best before date or in the freezer for up to two (2) months.  Bread stored in the fridge tends to go stale faster.

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  • According to Eating Well with Canada’s Food Guide, the number of servings required for adults is driven by both age and sex.  For example, Canada’s Food Guide recommends that a 35 year old female consumes 6-7 servings of grains per day, whereas they recommend a 35 year old male consumes 8 servings per day.
    For more information on Canada’s Food Guide, please click here:        
    Health Canada - Canada's Food Guide                                                                       
    For specific serving requirements, please visit the link below.
    Health Canada - Grains Servings Sizes

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  • How many times can I print my coupons?
    Once

    I’m trying to print my coupons and it won’t work
    After you've selected your coupons, click the "Print Coupons" button. If you are still having trouble, you can look for more answers here http://help.smartsource.com/ or contact us for support.

    A message says I already printed my coupons but I didn’t
    Don't forget, you get one chance to print your coupons & offers. If something did go wrong, you get one more try. Also, coupons can expire or run out, therefore they might show as unavailable.

    I can’t find my coupons. Where are they?
    If you see this message: "Sorry, you've already claimed your coupon or it is no longer available," it means that you've printed all your coupons and there are no new coupons available at the moment.

    Why can’t I print more than one coupon per offer?
    We set a limit so that everyone can enjoy our great offers. If something went wrong when you tried to print the first time, you get one more try.

    Have more questions about our printable coupons?
    Click here for more answers: http://help.smartsource.com/

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