Frequently Asked Questions
Find quick answers to our commonly asked questions.
Find quick answers to the questions we are most commonly asked.
01 Where can I find Ben’s® recipes?
Ben’s® has lots of great recipe meal ideas sure to delight your family and friends. Click here http://bens.fbsocialapp.co/en/recipes to explore our recipes section.Does this answer your question?
02 Can you send me coupons?
We do not have coupons available upon request. If you are on Facebook, follow the Ben’s Bakery page to participate in special promotions and offers when they are available or browse our Offers & Coupons page http://bens.fbsocialapp.co/en/offers for current product promotions or coupon offerings. We also encourage you to look for on-shelf coupons as well as in-store specials and weekly features on our products.Does this answer your question?
03 I have an allergy. How can I determine if this product is safe for me to eat?
We produce our products in multiple bakeries. We are always changing and improving our products. We take allergens very seriously. We recommend you look at the label every time for the most current ingredient information.Does this answer your question?
04 Can Ben’s® bread be frozen?
Yes. Bread can be kept in the freezer for up to two (2) months, provided it is well wrapped, and frozen before the best before date.Does this answer your question?
05 Where is Ben’s® bread made?
We have several bakeries across the Atlantic region that bakes our bread fresh every day.Does this answer your question?
06 Where can I find Ben’s® bread nutritional facts?
All our nutritional information can be found directly on our package. While our websites can contain nutritional and ingredient information, we bake our bread products in multiple bakeries across the Atlantic region. We are always changing and improving our products and always recommend that you read the label every time you purchase our bread for the most current information.Does this answer your question?
07 What is gluten?
Gluten refers to proteins which are found in wheat endosperm. It is responsible for the elasticity of dough, which helps baked goods bind together.
Healthy Grains Institute - Gluten & Gluten FreeDoes this answer your question?
08 What are carbohydrates?
Carbohydrates are compounds made of carbon, hydrogen, and oxygen. They come in simple forms such as sugars, and in complex forms such as starches and fibre. The body breaks down most sugars and starches into glucose, a simple sugar that the body can use to feed its cells.Does this answer your question?
09 Is Ben’s® bread good for me?
Grains play an important role in a healthy diet. Eating Well with Canada’s Food Guide recommends grain products as one of the four pillars to maintaining a healthy diet. Ben’s provides a variety of bread products made from wheat and whole grains to meet various dietary requirements.Does this answer your question?
10 Do your products contain animal ingredients?
The mono and di-glycerides used in our products are sourced from plants. There may be some products that have milk ingredients but many of our products do not have any animal ingredients added. For more information on specific products, please contact the Consumer Engagement hotline at 1- 877-411-2367.Does this answer your question?
11 How can I keep my bread fresh?
Bread will stay fresh in its packaging at room temperature for several days. It is best to keep it in a cool place during hot and humid weather since mould can grow quickly in these conditions.Does this answer your question?
12 Where do you source your wheat from?
The wheat and flour we use in our fresh bakery products is sourced from North America.Does this answer your question?
13 Where is the best place to store my bread?
The best place to store your bread is on the counter until the best before date or in the freezer for up to two (2) months. Bread stored in the fridge tends to go stale faster.Does this answer your question?
14 What is the recommended serving size of grains?
According to Eating Well with Canada’s Food Guide, the number of servings required for adults is driven by both age and sex. For example, Canada’s Food Guide recommends that a 35 year old female consumes 6-7 servings of grains per day, whereas they recommend a 35 year old male consumes 8 servings per day.
For more information on Canada’s Food Guide, please click here:
Health Canada - Canada's Food Guide
For specific serving requirements, please visit the link below.
Health Canada - Grains Servings SizesDoes this answer your question?
15 How do your Printable Coupons Work?
How many times can I print my coupons?
I’m trying to print my coupons and it won’t work
After you've selected your coupons, click the "Print Coupons" button. If you are still having trouble, you can look for more answers here http://help.smartsource.com/ or contact us for support.
A message says I already printed my coupons but I didn’t
Don't forget, you get one chance to print your coupons & offers. If something did go wrong, you get one more try. Also, coupons can expire or run out, therefore they might show as unavailable.
I can’t find my coupons. Where are they?
If you see this message: "Sorry, you've already claimed your coupon or it is no longer available," it means that you've printed all your coupons and there are no new coupons available at the moment.
Why can’t I print more than one coupon per offer?
We set a limit so that everyone can enjoy our great offers. If something went wrong when you tried to print the first time, you get one more try.
Have more questions about our printable coupons?
Click here for more answers: http://help.smartsource.com/Does this answer your question?
16 What do you mean by “Our Simplest Ingredients” ?
We are constantly seeking ways to improve our products and deliver great-tasting, nutritious and delicious bread to our consumers. Ben’s products no longer contain Acetylated Tartaric Acid Esters of Mono and Diglycerides, Sodium Stearoyl-2-lactylate and Vegetable Monoglycerides. This is why you see, “Our Simplest Ingredients” badge on packages.Does this answer your question?
17 I have noticed that the packaging no longer says Ben’s Bakery, it says Bimbo Canada. Why?
Ben’s Bakery has made the decision to start using the name of its parent company Bimbo Canada, which is a proud member of Grupo Bimbo, the world’s largest baking company. Consumers will continue to enjoy the same great-tasting, high-quality products they have come to expect from us.Does this answer your question?
18 Why is there a Dempster’s ® logo on my package/bread bag?
Ben’s® is including the Dempster’s® logo on packaging, we believe that when it comes to what we feed our families, Canadians prefer simplicity. That’s why we’ve teamed up with Dempster’s® to keep baking the Ben's® bread you know and love, but now with our simplest ingredients, too!Ben’s® and Dempster’s® share the same values and commitment to great-tasting nutritious and delicious bread products that you have come to know and love. You will continue to enjoy the same products and great quality.Does this answer your question?
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